Rideshare companies like Uber provide users with a convenient service for a decent price. Most Uber vehicles are well maintenanced and cleaned and the drivers are courteous and safe behind the wheel. But what happens when an Uber driver isn’t safe? You may feel like you just have to move on from the experience and hope it doesn’t happen again, but this is not the case. Uber provides its customers with a way to report unsafe drivers, in hopes of getting those individuals off the road.
How Do You Recognize an Unsafe Uber Driver?
When you request an Uber, you expect a certain quality of driver and vehicle. In some cases, that quality may not be met. When there is a safety issue present, the driver needs to be held accountable for their actions. The following are some of the most common reasons customers report Uber drivers:
Speeding. Driving faster than is legal or faster than the conditions allow is always a bad idea. Watching while an Uber driver speeds to get to your destination can definitely be unnerving, especially with the knowledge that you are not in control of the vehicle. A rideshare driver should be held accountable for this type of behavior because not only are they breaking Uber policy and the law, they are putting lives at risk.
Using a Cellphone. While cellphone laws vary by state, the general consensus is driving while talking or texting is not a good idea. When a driver’s eyes are on their phone instead of the road, the chances of getting into an accident significantly increase. Uber drivers must comply with state laws and ensure they are taking measure to keep their passengers safe.
Drowsy Driving. There are certain peak times for Uber drivers, mostly at night, when they’re likely to have more pickups and the opportunity for more money. Unfortunately, some rideshare drivers will pick up passengers even when they’re tired. Driving while tired can be just as dangerous as driving under the influence.
Aggressive Driving. Ubers are most popular in urban areas, where traffic is often chaotic. If your Uber driver is weaving between lanes, yelling at other drivers, or driving aggressively, they could be putting you in danger.
Disregarding Traffic Laws. Traffic laws exist for a reason. If an Uber driver decides to run a stop sign, fly through a yellow light, pass when they’re not supposed to, or ignore any other important laws, they could end up in an accident.
If your Uber driver is acting irresponsibly, you can cancel your ride at any moment. If you think you are in danger, you should remove yourself from the situation quickly and take action from there.
How Do You Report an Unsafe Uber Driver?
If you accept a ride from an Uber and notice your driver commits any of the unsafe habits above, or does anything else that makes you uncomfortable, you have the right to report them to Uber. If you see they are breaking any laws or are endangering lives, you should report them to law enforcement prior to filing your complaint with the rideshare company.
Uber’s website informs customers that they are committed to safe rides for everyone. If a customer feels as though their driver was unsafe or distracted at any time during a trip, they can report the information.
To make the report, the customer will need to sign into their account. Once that’s done, the report can be filed under Trip Issues and Refunds and “my driver drove dangerously.” On that page, you can choose the applicable trip and share the details with the company. It’s best to be as detailed as possible. Depending on your comments, Uber may reach out to your further. If they find the driver was negligent, they will take action from there.
How Does Uber Handle Unsafe Drivers?
If a passenger makes a complaint about an Uber driver, the company will investigate the matter. If it’s discovered the driver was unsafe behind the wheel, they could be immediately deactivated. This means that they will no longer be allowed to drive for the rideshare service.
In some cases, a driver may be reactivated depending on their record with the company and reviews; however, the chances are slim. Uber will not reactivate an account under any circumstances if the driver violated the company policy or if the passenger complaint was serious.
If you’ve been in a rideshare accident, you’re not alone. Our injury attorneys are here to help you recover from your experience. It can be difficult to go up against rideshare companies like Uber, which is why we’ll do the hard work for you. We can handle the investigation and insurance companies, so you can focus on healing. To learn more about filing a legal claim against Uber, contact our office today.