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Lyft Implements New Policy Changes Amid COVID-19 Pandemic

Published on May 11, 2020 at 7:23 am in News.

As local governments across the country ease COVID-19 restrictions, the rideshare company Lyft is implementing new policy changes to ensure the safety of its drivers and passengers. The policies include new health and safety standards for ridesharing.

Uber made face masks mandatory for drivers and riders last week. Now, Lyft is now taking similar steps in an effort to mitigate the spread of the coronavirus. In a company blog post, Lyft said it’s Health Safety Program will include personal health certifications for drivers and riders, required face masks for drivers and riders, health safety education for drivers and riders, and distribution of cleaning supplies and masks for drivers.

Face masks will now be mandatory for drivers and passengers. To ensure everyone is abiding by the policy, both parties will need to confirm through the Lyft app that they are wearing a face covering. Also, they will need to confirm they are free of any CDC-specified COVID-19 symptoms—including coughing, shortness of breath, and fever.

In addition to face coverings, passengers are also being asked to avoid riding in the front seat. Drivers should sanitize their vehicles regularly and have been asked to keep their windows open. To encourage proper sanitation, Uber has spent $2.5 million on hand sanitizer and face masks to distribute to drivers.

Any driver or passenger that disagrees with the new policies could be banned from the platform.

In regard to educational content, drivers are now able to access information from the CDC and Canadian health officials through the app on how to best protect themselves and others during rides. Corresponding content will soon be available for riders as well.

According to Angie Westbrock, VP of Global Operations and head of Lyft’s COVID-19 Response Task Force, “With guidance from the CDC, Public Health Agency of Canada, WHO and local officials, Lyft is taking action to build products and implement policies that help keep riders and drivers safe, as well as empower our community to protect themselves and those around them. We want these new initiatives to have a meaningful impact and set a new standard for rideshare health safety.”

To learn more about how the COVID-19 pandemic is impacting the rideshare industry, visit our blog. We understand how challenging times are for everyone right now, which is why we’re still available to help individuals who have been injured by negligent rideshare drivers. If you believe you have grounds for a rideshare accident claim, contact us today.