A woman from Atlanta claims she had to throw herself out of her Lyft driver’s car after feeling she was in danger when her driver started taking the wrong route and refused to stop the car.
On April 28, 2021, an unnamed passenger feared for her life when her Lyft driver derailed from her requested trip route and ignored her pleas to stop. The rider’s identity is being kept confidential for safety reasons. Her mother and sister, Cynthia Wilson and Derika Long told 11Alive that she uses Lyft at least twice a day to get to and from work and has never had an issue.
The trip was supposed to be a 15-minute drive, but it turned into a 30-minute argument with the driver. When she questioned the driver on the direction he was driving, he got angry, called her expletives, and wouldn’t let her out of the car.
Two Lyft employees texted the passenger, asking her if she felt safe. When she replied “no,” she got a phone call. According to Wilson, “They did notice that the car had stopped for a long time, and she was going in the wrong direction. I praise him for being aware. That made me feel like when I’m riding with Lyft early in the morning that somebody is really watching me.”
A Lyft spokesperson sent 11 Alive information on their Smart Trip Check-In feature, saying, “In some cases, if we notice a ride has stopped too soon, or for an unusual amount of time, drivers and riders will hear from Lyft. We’ll ask if they need support, and if necessary, we’ll give the option to request emergency assistance.”
One of the emergency assistance options is supported by ADT: “If a rider ever feels uncomfortable or unsafe, they are able to immediately connect with an ADT security professional. Riders are able to choose whether they want ADT to text them, call them, or silently alert 911 on their behalf (to prevent distracted driving, drivers only have the option to receive a call from ADT). If requested, ADT will alert authorities so they can arrive at the user’s location, equipped with ride details like the vehicle’s make and model, license plate number, and the intended drop-off location.”
When she had the opportunity, the passenger jumped out of the vehicle and tried to take a photo of it. Then, the driver tried to run her over. Wilson posted about her daughter’s encounter on Facebook, and they reached out to Lyft. In response, the company asked that they remove the social media post, and it disabled the rider and driver’s accounts under the incident can be investigated.