In October 2020, Uber released a survey to all drivers in the United States who used the app throughout the year. Nearly 100,000 drivers responded, displaying a number of issues that drivers have with the app and how the company operates.

In an effort to make rideshare services more accessible to older populations, Lyft is adding an option that lets passengers order a ride by phone call.

Rideshare drivers who need cars in order to work for Uber or Lyft can rent vehicles from Rideshare Rental Inc, formerly known as YaYo Inc. Auto fleet operators who want to rent to the rideshare market can also utilize the company’s services. According to the company, most vehicles are rented to drivers for a short period of time for Uber, Lyft, Grubhub, Postmates, and others.

After a landmark court ruling, Uber has been accused of discouraging drivers from seeking compensation for missed holiday payments and missed minimum wage payments.

As of February 18, 2021, Lyft drivers in Rapid City, South Dakota have not been able to accept rides inside city limits. This is because Lyft has failed to renew its $1,500 operating license.