A Portland Uber driver’s car was damaged while working during a snowstorm. Now, the driver is looking for Uber to cover the costs of the damage, but the company says it will not cover the bill.
On February 12, 2021, Chad Dillard was completing a ride in the Portland area when ice fell from the back of the truck in front of him and damaged his windshield. Dillard noticed a small indent in his window the following day after the snow had melted. By the end of the day, the crack had traveled through the rest of the windshield.
Because Dillard was driving for Uber at the time of the incident, he reached out to the company, hoping it would cover the costs of repair or reimburse him after the fact. According to Uber, however, the company has a $1,000 deductible. Because the repairs cost less than that, Uber won’t submit a claim for the damage. Now, Dillard’s account is suspended until the damage is repaired.
In a statement to the Oregonian, Dillard said, “At least reimburse me for the amount I’m going to pay out of pocket. I’m going to get my windshield replaced today because they have put my account on a hold. … I was confident enough driving out in the weather to be able to go pick people up. People needed rides. It was non-stop. [When] the app was one, I had one in queue ready to go … some people were waiting up to 45 minutes for a ride because there are not a lot of people driving in this weather.”
Two weeks prior to the ice incident, Dillard had his vehicle inspected by Les Schwab. He works for Uber as a secondary job but is hoping the company will consider the conditions he elected to drive through when reviewing the damage to his vehicle.
At this time, Uber has not commented on the matter involving Dillard.
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