The Pennsylvania Public Utility Commission (PUC), released a detailed review of the driver background check process Lyft uses in Pennsylvania. After reviewing the process, PUC recommended a series of actions to strengthen the process and raised concerns about Lyft’s failure to provide data and documented policies.
In a 4-0 vote, the Commission decided to release the review, which was performed by the audit staff of the PUC’s Bureau of Audits. An implementation plan from Lyft addressing the issues has also been released.
PUC’s review took the following into consideration:
- Driver sign-up process
- Driver background check
- Driver performance evaluation
- The complaint process
- Methods to ensure compliance
- Future changes or initiatives
In regard to those considerations, the PUC report noted that Lyft did not provide documented policies and procedures related to backgrounds checks and its onboarding process. In addition to that, the company did not share termination/deactivation information or PA specific performance metrics or goals. Lyft was also unable to reach a conclusion in many complaint investigations due to incomplete or insufficient information provided or acquired.
As a result of the review, PUC is recommending the following measures:
- Document detailed operating policies and procedures.
- Strengthen the background check process and continuous criminal monitoring function.
- Develop a partnership with transportation industry participants to build a database to readily identify/flag users that have been terminated/deactivated due to serious safety issues.
- Create and track performance metrics and establish goals for each.
- Leverage technology to reduce the level of insufficient information in the complaint investigation process.
- Implement, redesign, and/or improve safety-related features of the mobile app.
- Track the cause of all driver and rider deactivations and maintain a database of such deactivations.
Lyft’s implementation plan was submitted after the completion of the review. It partially accepts all the PUC recommendations and discusses how those matters will be addressed going forward.
If Lyft follows through with implementing policies and procedures in accordance with the PUC’s findings, it’s possible instances of rideshare accidents, incidents, and violence could decrease across Pennsylvania.
If you’ve been involved in a Lyft accident or were mistreated, harassed, or attacked by one of the company’s drivers, you may have grounds for a personal injury claim. The lawyers at the Rideshare Law Group represent victims on a nationwide basis, and we’re prepared to take your case on next. To learn more about your legal rights and options, schedule a case evaluation with our firm today.