In an effort to combat safety issues typically experienced by rideshare passengers through companies like Uber and Lyft, a new Dearborn, MI-based rideshare service, called Zoom Ride, has launched in four Michigan counties, including Wayne, Oakland, Macomb, and Washtenaw.
According to the founders of Zoom Ride, the new company was designed to fill gaps in the current rideshare marketplace by improving customer and driver safety and satisfaction. In addition to that, the company is also offering increased income for drivers.
According to Bilal Hashwi, co-founder and chairman, “The uniqueness of our services and safety measures supersede what is currently offered in the marketplace. We have developed the most comprehensive ride-share app and service in the industry. We did it with input and assistance from current rideshare drivers and riders to deliver the ultimate ride experience.”
When using the company’s app, photos and first names of both the driver and rider are displayed. Users have the ability to let their family members or friends track their ride, as well as schedule rides for family members and friends who do not have the app. If a rider likes a particular driver, they can add them to their favorites list. Those drivers will receive their requests before others on the app.
In regard to the other safety measures Zoom Ride implements, female passengers have the ability to directly request female drivers. In addition to that, users can contact a company representative through the 24/7 call center. A live operator can provide assistance for both the passenger and driver and contact emergency services or law enforcement if the situation warrants it. Riders also have access to a panic button. Once activated, live audio and video from inside the vehicle are streamed to the Zoom Ride security team.
In light of the COVID-19 pandemic, Zoom Ride has invested in protective products to mitigate the spread and of the virus. This includes motion-activated UVC vehicle sanitizing lights, which sanitize between rides, as well as sneeze guards ad masks.
As of October 14, more than 700 drivers have signed up for Zoom Ride prior to the company’s official launch. Nearly half have been screened and approved so far through a background and document verification process.
While the safety measures being implemented by Zoom Ride are a step in the right direction for both rider and driver safety, there’s still no way to entirely prevent rideshare accidents. If you’ve been involved in a crash with a rideshare driver, regardless of the company, get in touch with the Rideshare Law Group today.