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Uber Rolls Out New Health & Safety Changes Amid COVID-19 Pandemic

Published on May 15, 2020 at 8:00 am in News.

While Uber recently announced mandatory face coverings for all drivers and riders, that’s not where the new health and safety policies end. According to an Uber blog post, on May 18 Uber is implementing a number of new policies in an attempt to mitigate the spread of the coronavirus.

In regard to the face mask policy, Uber drivers and riders must wear a covering of sorts that covers the face from the bridge of their nose down to their chin. In the event a rider or driver is not wearing a mask or takes it off mid-trip, either party has the right to cancel the trip and report the incident to Uber’s support team by selecting “No face cover or mask.”

To hold drivers and passengers accountable, both parties are asked to confirm that they’ve taken preventative measures through a new Go Online Checklist. The checklist asks questions regarding face masks and hand sanitation. In addition to that, the checklist also requires that passengers sit in the back seat, and drivers keep windows open for ventilation.

In addition to the checklist, drivers will be asked to verify that they are wearing a mask by taking a selfie wearing it prior to going online and accepting trips or deliveries. Riders will receive an in-app verification that their driver is wearing a mask.

Uber is continuing to source masks and sanitation materials to drivers and delivery people in the hardest-hit areas. Currently, the company has allocated $50 million to purchase supplies like masks, gloves, hand sanitizer, and disinfectant sprays and wipes. They estimate having currently supplied more than 23 million masks to drivers and delivery people worldwide.

In regard to how long these policies will remain in effect, Uber plans to maintain these health and safety changes through the end of June. At that time, they will reassess for each country and adapt to changing public health guidelines and regulations and the virus evolves. Countries that currently have to abide by these policies include the United States, Canada, Latin America, India, most of Europe, the Middle East, and Africa.

For more information on the latest updates and how COVID-19 is impacting the rideshare industry, click here to check out our blog. As the coronavirus continues to impact people worldwide, the Rideshare Law Group is available to assist those with legal questions or concerns regarding rideshare and e-scooter incidents and accidents. Contact us today to learn more.